Bob Cross

President

Bob Cross is an experienced association executive. He is the past Director of Design with the National Museums Corporation of Canada, an accomplished writer and past editor of Engineering Careers in Canada, Canadian Consumer and the Journal of Food Science. A graduate in science from the Royal Military College of Canada, his post-university education has included MBA courses at the University of Ottawa and technical courses at Algonquin College. Bilingual, he has many years of experience in national associations at the executive level as well as experience in the public sector and private industry.

Lynn Burgess

Director of Client Services and Human Resources

Lynn Burgess is a dedicated, mature executive professional with over 25 years of experience managing and providing leadership to national and international clients.

As the Executive Director for a number of organizations, she has a proven track record of effective management over a large volume of members, with a talent for developing corporate policies and procedures to more efficiently manage a client’s time and resources.

Lynn works with board members to develop recruitment and retention strategies as well as facilitating strategic planning sessions focusing on governance and membership benefits. She also has extensive experience in event planning, organizing large conferences, Annual General Meetings and face to face board meetings.

Lynn is a Registered Professional Recruiter (RPR) and provides human resources leadership to clients.

Briana Smith

Executive Assistant to the Director of Client Services

Kayla Wright

Senior Association Manager

Marie-Hélène Bisaillon

Association Manager and Event Planner (Bilingual)

Marie-Hélène Bisaillon, Association Manager and Event Planner (Bilingual)

Marie-Hélène Bisaillon comes from a hospitality background working with two of the largest hotel chains in the world. She is a great public relations representative that can manage a high-volume workload. In addition to her customer service skills, she offers significant abilities and experience in organizing, prioritizing her work and detailed preparation of reports and projects.

Marie-Hélène is fluently bilingual and offers client support in both official languages. She works with the management team on conference and event planning, reviewing service provider contracts and arranging hotel and flight logistical support.

Vicky Van Massenhoven

Association Manager (Bilingual)

Alicia Forgie

Association Manager

Mélina Ménard

Administrative Assistant (Bilingual)

Kenny Gosai

Website Developer

Ryan Parachoniak

FINANCIAL SERVICES MANAGER

Shyanne Barr

BOOKKEEPER

Richard Eady

IT MANAGER/PROGRAMMER

Patti Moran

GRAPHIC DESIGNER

Paula Roy

WRITER-EDITOR