We offer all of the services that one would come to expect in a professional association office, including: bilingual telephone and email support, equipment, internet and fax, conference call, webinar and video conferencing, online payment processing and secure paper and digital storage backed-up daily both on and off-site.
We represent the first-line problem resolution level of member service and we have experience in direct customer relations, with our staff trained to respond to enquiries of any nature within a day of receipt.
We are adept in issue resolution – all professional association members have many similar issues and questions . . . membership status, professional designations, payment amounts, receipts, event information, incorrected database records and access to restricted websiteareas.
We understand how member-based associations work and the management processes and procedures required to retain members and bring new ones into the organization.
Members need membership support (and credentialing information when applicable), and a client- service-based company to provide it.
Membership management includes member database maintenance, renewals, retention, communications and growth through new services and benefits.
Member services (what’s-in-it-for-me?), flow from boards and committees. Existing programs must be operationally implemented, and managed and new member services brought to the boards’ attention in accordance with strategic and other plans they have approved.
The responsibility for governing an association rests with a volunteer board of directors, operating according to bylaws, working to set strategic direction, providing necessary resources, and making key decisions that Megram staff implement.
Volunteer leadership is often distributed among committees, sections, task forces, and other groups, making volunteer management an important operational function for Megram staff. It may also involve management of regional or local chapters.
We provide the management support and administrative skills required to help associations run smoothly and efficiently, removing volunteers from time-consuming administrative tasks.
We advise boards and volunteers on processes, procedures, and best practices and we focus on risk avoidance and strategic advice.
We mitigate financial risk by managing day-to-day finances, monitoring cash-flows and budgets and by managing supplier contracts. We prepare monthly financial statements for our clients.
We manage special budgets for specific operations within the scope of client activity such as conferences, professional development education, awards and scholarships, workshops and similar revenue stream functions. Monitoring revenue streams as individual profit centers allows boards to determine real profitability and identify areas where program changes would improve income and services or both.
Staff oversee monthly bank reconciliations, maintain and monitor bank accounts, issue membership and other invoices, collect fees and payments, make deposits, prepare checks, manage third-party contractors, and prepare relevant documentation for audit.
Program accreditation is the external content review process of assessing training programs against specific standards. Certification recognizes competence and promotes continuous learning. Megram currently manage certification and educational credit programs for four national organizations and we manage the professional program accreditation process for another.
We understand continuing education and the management of CE programs, professional accreditation required for licensure and the certification designation processes and procedures.
We run education webinars, manage an online educational training program, conduct retreats and workshops and manage conferences.
Certification recognizes competence and promotes continuous learning following certification. Megram currently manage certification and educational credit programs for three national non-profits.
Megram has managed the scholarship program for the Canadian Engineering Memorial Foundation for over 20 years. This has included expanding the number of scholarships to 13 by soliciting funding from industry and individual Canadians and ensuring continuity of that support. We developed and continue to manage their fundraising programs.
We promote annual scholarships through print and on the website and we are responsible for application handling, arranging judging panels, advising winners, and organizing the awards ceremony.
We are conversant with CRA receipting requirements and reports and we oversee an investment portfolio managed by a third-part investment firm in accordance with investment policies which we developed.
We arrange meetings by telephone, Skype and other SaaS providers as well as retreats, face-to-face and annual general meetings and conferences both in Canada and abroad.
This includes negotiating with service providers at venues reviewed by staff. We develop agendas and schedules, determine attendance, make meeting room and travel arrangements, issue advances and reviewing expense claims to paying venue and supplier invoices.
We help with registration and exhibits and provide onsite staff support when required including attendance and voting at Annual General Meetings.
Our meeting planner is helped by experienced association managers to ensure that client events are successful, profitable when applicable and results oriented.
With our graphic design and writing expertise, we produce both print and on-line magazines, newsletters and flyers avoiding the need to use third-party professionals. Our custom conference logos and posters help promote events and increase attendance.
We design, develop and maintain WordPress and Drupal websites and we provide mail and site hosting services on our servers in Montreal.
Our social media manager is active daily on Facebook, Twitter and LinkedIn, announcing client events, promoting various professions and sharing information and announcements specific to them.
Megram produces magazines, newsletters and flyers in both hard-copy and online. These tools are the life-blood of many associations, providing a tangible member-benefit that helps growth and retention.